Sidekick

Terms of Service

Version 1.0.0 · Effective 2026-06-13. Previous versions are available on request from privacy@sidekick.mu.

These Terms of Service (“Terms”) form a binding agreement between Beyond Digital Ltd, a company incorporated in Mauritius (BRN [LAWYER REVIEW: insert BRN]), with registered office at [LAWYER REVIEW: insert registered address, Mauritius] (“Sidekick”,“we”, “us”), and the person or entity who subscribes to or uses the Service (“you”,“Customer”). By creating an account, ticking the acceptance box at sign-up or using the Service, you confirm that you have read, understood and agreed to be bound by these Terms.

1. The Service

Sidekick provides a cloud-based customer-relationship and invoicing platform aimed at small and medium-sized enterprises (the “Service”), accessible at https://sidekick.mu and any associated sub-domains. Features include but are not limited to: contact and pipeline management, quote/proforma/invoice generation, electronic signature workflows, AI-assisted drafting, and document storage.

We may add, modify or remove features at our discretion. Material reductions to paid functionality will be notified at least thirty (30) days in advance to the account’s primary email.

2. Eligibility & accounts

  • You must be at least 18 years old and legally capable of entering into a binding contract.
  • You are responsible for all activity on your account and for keeping your password confidential.
  • You must notify us immediately at hello@sidekick.mu on becoming aware of any unauthorised access.
  • One natural person may hold multiple workspaces; sharing a single login between humans is not permitted.

3. Plans, fees & payment

The Service is offered on tiered subscription plans (Free, Starter, Growth). Limits and prices for each plan are published on the website and may be revised on thirty (30) days’ notice. Upgrades are currently processed manually via WhatsApp (+230 5472 9515) and bank transfer.

  • Fees are quoted in Mauritian Rupees (MUR), exclusive of VAT where applicable.
  • Paid subscriptions are billed in advance for the period chosen (monthly or annual).
  • Fees already paid are non-refundable except where required by law.
  • If a payment is overdue by more than fourteen (14) days, we may suspend the workspace until balances are settled. [LAWYER REVIEW: confirm suspension threshold.]

4. Customer Data & your responsibilities

Customer Data means all data, content and files you or your end users submit to the Service, including contact records, documents and uploaded attachments. As between you and us, you retain all rights to Customer Data.

You represent and warrant that:

  • You have all rights and consents required to upload Customer Data and to have us process it on your behalf;
  • Customer Data will not infringe any third-party intellectual-property right, defame any person, or contravene any applicable law;
  • Where Customer Data includes personal data of third parties (for example, your own clients), you act as the data controller for that personal data and Sidekick acts as processor; the terms of our Data Processing Agreement apply automatically and are incorporated into these Terms by reference;
  • You will not use the Service to send unsolicited commercial communications (spam) or to store data that is unlawful, fraudulent or obscene.

5. Acceptable use

You will not:

  • reverse-engineer, decompile, or attempt to extract source code of the Service;
  • access the Service to build a competing product, or to benchmark it without our written consent;
  • introduce malware, attempt to circumvent rate limits, or interfere with the integrity of the Service;
  • resell, sublicense or otherwise make the Service available to third parties outside your organisation;
  • use the Service to issue documents you know to be inaccurate, misleading or fraudulent.

6. Intellectual property

Sidekick, its underlying software, templates, branding and documentation are and remain the exclusive property of Beyond Digital Ltd and its licensors. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription.

You grant us a limited licence to host, copy, transmit and display Customer Data only to the extent necessary to provide the Service. We may use aggregated, anonymised data (which cannot reasonably identify you or any individual) for product improvement and statistical reporting.

7. AI features

The Service includes generative-AI features (drafting, summarisation, suggested replies). You acknowledge that:

  • AI output may be incorrect, incomplete or inappropriate; you must review every AI-generated artefact before relying on it or sending it to a third party;
  • AI outputs are provided as-is, without warranty of accuracy, fitness or non-infringement;
  • We do not use the content of your prompts or your Customer Data to train any third-party AI model. Where we use a third-party model provider (e.g. Anthropic, OpenAI), we configure it to disable training on submitted data; see our Privacy Policy for the sub-processor list.

8. Electronic signature

The Service offers an electronic-signature workflow intended to satisfy the requirements of the Electronic Transactions Act 2000 of Mauritius (the “ETA”). You are responsible for ensuring that any document signed via the Service is appropriate for electronic signature under the law applicable to that document (the ETA, for instance, excludes wills, negotiable instruments and certain real-estate instruments).

9. Confidentiality

Each party will treat the other’s non-public information disclosed in connection with the Service as confidential and use it only for the purpose of performing under these Terms. This obligation survives termination for three (3) years.

10. Availability & support

We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted access. Planned maintenance is announced in-app where practicable. Support is provided by email and WhatsApp during Mauritius business hours. [LAWYER REVIEW: include or omit a formal SLA. Sidekick currently has no contractual uptime commitment.]

11. Suspension

We may suspend access immediately and without notice if (a) we have reasonable grounds to believe your use of the Service breaches these Terms or applicable law, (b) your use poses a security risk, or (c) amounts owing remain unpaid beyond the period stated above.

12. Term & termination

  • These Terms run for the duration of your subscription and any extensions.
  • You may terminate at any time from the account settings page; termination takes effect at the end of the paid period.
  • We may terminate on thirty (30) days’ written notice for convenience, or immediately for material breach.
  • On termination, your right to use the Service ends and we will, within thirty (30) days, delete or return Customer Data per the DPA. Anonymised data and records retained for legal/accounting compliance may be kept beyond that period.

13. Warranties & disclaimers

Except as expressly stated, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for (i) indirect, consequential, special or incidental losses, (ii) loss of profit, revenue, anticipated savings or goodwill, or (iii) loss or corruption of data beyond what could have been avoided by the non-breaching party’s reasonable back-ups.

Our aggregate liability arising from or related to the Service in any twelve-month period is limited to the fees paid by you to us in that twelve-month period. [LAWYER REVIEW: confirm cap level; some lawyers prefer a fixed MUR cap rather than a fees-paid cap, particularly for Free-tier users where the cap would otherwise be zero.]

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, gross negligence or wilful misconduct.

15. Indemnity

You will indemnify and hold us harmless from and against any third-party claim, loss or expense (including reasonable legal fees) arising from (i) your Customer Data, (ii) your breach of these Terms, or (iii) your use of the Service in violation of applicable law.

16. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (including natural disasters, cyclones, government action, internet or power outages, strikes).

17. Changes to these Terms

We may amend these Terms from time to time. The version and effective date are shown at the top of this page. Material changes will be notified by email or in-app banner at least fourteen (14) days before they take effect. Continuing to use the Service after that date constitutes acceptance.

18. Governing law & jurisdiction

These Terms are governed by the laws of Republic of Mauritius. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of Courts of Mauritius. [LAWYER REVIEW: confirm whether arbitration (Mauritius International Arbitration Centre) should be the primary forum for B2B customers.]

19. Miscellaneous

  • Entire agreement. These Terms together with the Privacy Policy, Cookie Policy and DPA constitute the entire agreement.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign on notice to a successor in a merger or asset sale.
  • Severability. If any provision is held unenforceable, the remainder remains in force.
  • No waiver. A failure to enforce any right is not a waiver of that right.
  • Notices. Notices to us must be sent to hello@sidekick.mu; notices to you to the email on your account.

20. Contact

Questions about these Terms: hello@sidekick.mu
Data-protection matters: privacy@sidekick.mu